Facilitators are able to gauge student understanding by reading body language as subtle as the delay in response, eye contact the sound of mouse clicking.
Eye contact is so powerful in a face-to-face learning environment or lack thereof. Reading those micro body cues that are totally missed in a virtual or Online learning scenario.
You could argue both ways that by being in a classroom Face-to-Face with your instructor you are less distracted than if you were at your computer either at home or work where you might be impacted by more noise and disruptions.
By being in the same room as your instructor makes for ease of sharing documentation looking at multiple student computer screens. Being able to scan the room for who is keeping up and who is being left behind. Quick visual cues are given with a raised hand or glance at the instructor.
Amazingly 93% of communication is nonverbal. Vocal tone, Fidgeting, Facial expressions, Head movements, Hand gestures, Body posture, and Physical distance.
Who is Face-to-Face best suited to?
In the context of Microsoft Office training courses. Face-to-Face training is going to be ideal for those who are less confident around computers.
In a virtual session these students often get lost at the beginning just getting the exercise and the PDF version of the manual opened up. Having to perform using one screen or even coping with multiple screens is going to be overwhelming for this type of student.
There are many different learning styles and for some having the comfort and security of an instructor in the room is most appealing.
The class size also has an impact. The smaller the class the more at ease students become they are more engaging and relaxed which promotes better learning.